Customer Service

We offer free local pickup instead of shipping for those who are interested. We’re located in Humboldt, IA. Please contact us if interested.

For all artwork or logos, we’ll need these as vector files. Otherwise, we’ll need to charge a $150 fee. For more info about vector files, check out this great article.

Because we are a factory, not a store, we do not guarantee same day shipment on credit card sales.  We contact your credit card company when you place the order and put a hold on the amount of your order – but we do not take the payment out of your account until the order is shipped.

Credit Card information is transferred from our website to us by encrypted e-mail.  We accept Master Card and Visa

Due to freight company policies beyond our control, the consignee (person, school, or business receiving the package) must report the damage and make a claim with the freight company.

You have a right to expect that we will not sell or give your name, address, phone number or e-mail address to anyone unless law requires us to do so.

Hadar Athletic products are available through team sporting goods dealers and a few national physical education catalogs and specialty websites.  We do not compete with our dealers by selling our products to individuals at less than the prices listed on this websites or to school and institutions for less than the prices on our current school price list.

All sales are final subject to our returns policy. Items not in stock are produced on a first-come, first served basis. Read full policy here.

UPS (United Parcel Service) — Hadar Athletic will reimburse you or replace  any UPS damaged product. You are responsible for inspecting any product when it arrives. If your item arrives damaged you must refuse delivery of your item/s. We will not be able to make a claim after 2-days from the posted delivered date by the logistics company.